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- All items can be returned within 14 days of delivery.
- Refunds will be in the form of Gift cards or store credits only that are 100% redeemable on future purchases
- No refund will be made to the original mode of payment
- Returned items must be in their original condition, including packaging with all original documentation
- Returns are offered free of charge, we will bear the shipping cost for you so you can shop confidently from us
- For creating a return, reach out to the support team via email at info@dileti.com or call at +32484078883
- Our team will send the return shipping label with packing instructions
- Include all original packaging, your return packing slip, and any diamond certificates. If the diamond certificate is not returned, $100 will be withheld from your refund.
- Enclose your jewelry item(s) inside the original jewelry box.
- Place the jewelry box (containing your jewelry) inside a shipping box. We recommend using the original shipping box from your order, or you may acquire a FedEx box from your local FedEx store.
- Place the return packing slip inside the shipping box with the jewelry.
- Once the items are placed in a larger shipment box, seal the box and affix the prepaid label to the outside of the shipping box.
- For security reasons, please refrain from writing jewelry, diamonds, or other related words anywhere on the package.
- Drop it off at your nearest FedEx location. Dileti and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations.
- Obtain a FedEx receipt to confirm that the item has been shipped as this receipt will act as proof of insurance.
- Once the item reaches us, we will process the refund within 3 business days.
- Refunds will be in the form of Gift cards or store credits only that are 100% redeemable on future purchases
- No refund will be made to the original mode of payment
